jili rtp Privacy Policy

This Privacy Policy ("Policy") explains our commitment and responsibility regarding the personal information of jili rtp platform users. By registering or accessing this site, you agree to the terms of this Policy. jili rtp treats its users' privacy as the highest priority and does not sell your information to third parties under any circumstances.

This Policy is an integral part of the Terms and Conditions. Reading both documents together will give you a clear understanding of the complete legal framework governing our services.

The meanings of some important terms used in this Policy are as follows:

• "Platform" — jili rtp's website, mobile app, and all related digital services.
• "User" — any person who has registered on or used the Platform.
• "Personal Information" — any information that can directly or indirectly identify an individual.
• "Processing" — any activity involving the collection, storage, modification, use, or deletion of data.

This Policy applies to all registered and unregistered users of the Platform. We manage data in accordance with the applicable data protection laws and regulations of Bangladesh.

jili rtp collects two types of information: information provided directly by the user, and information collected automatically while using the Platform.

2.1 Information Provided Directly

This includes information users provide when creating an account, verifying identity, or making a deposit or withdrawal:

• Full name, date of birth, and national ID number
• Mobile number and email address
• bKash, Nagad, Rocket, Upay, or bank account details (for transaction verification only)
• Username and password used at login (stored in encrypted form)
• Any information provided through support requests or complaints

2.2 Automatically Collected Information

While a user is active on the Platform, certain technical information is recorded automatically:

• IP address and Device ID
• Browser type, operating system, and screen resolution
• Which pages were visited on the Platform and how long was spent on them
• Log data from betting and gaming activity
• Cookies and session data (see Section 6 for details)

Collected information is used only for specific and lawful purposes. jili rtp processes your information for the following reasons:

1. Account Management: Handling registration, login, password recovery, and account security.
2. Financial Transaction Processing: Verifying and completing deposit and withdrawal requests.
3. Identity Verification (KYC): Meeting legal obligations to prevent fraud, money laundering, and illegal activity.
4. Customer Support: Providing assistance and resolving issues via live chat or email.
5. Technical Improvement: Analysing Platform performance to improve service quality.
6. Bonuses and VIP Benefits: Determining applicable benefits based on the user's betting activity.
7. Legal Compliance: Responding to lawful requests from relevant authorities.

Your information is not sold or rented to third parties for any marketing purpose. jili rtp only communicates with you regarding matters related to the service.

jili rtp uses industry-standard technology to keep user information secure. Our technical security measures are as follows:

4.1 Encryption and Security Technology

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Passwords and financial information are stored using advanced hashing algorithms.
• Database servers are protected with firewalls and access control systems.
• Regular security audits and vulnerability assessments are conducted.

4.2 Data Retention Period

User information is retained for as long as the account remains active. Even after an account is closed or deactivated, certain information may be retained for a set period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

4.3 Response to a Data Breach

If a data breach occurs, jili rtp will notify affected users as quickly as possible and take the necessary steps to limit the damage.

jili rtp may share information with third parties only in limited and specific circumstances. No information is disclosed beyond those cases.

5.1 Permitted Data Sharing

• Payment Service Providers: Sharing information necessary to verify transactions with bKash, Nagad, Rocket, Upay, and banking institutions.
• Game Software Providers: Sending operational data to game studio servers during gameplay.
• Legal Authorities: Providing information in response to a court order or a legitimate request from a government agency.
• Fraud Prevention Services: Sharing minimal information with specialised security services to detect suspicious activity.

5.2 Third-Party Accountability

Every third party with whom jili rtp shares information is contractually obligated to protect that data. They may use it only for the specified purpose and may not disclose it to anyone else.

Clear Notice: Your personal information is never sold or transferred to advertisers, data brokers, or marketing companies.

jili rtp uses cookies to keep the Platform running effectively and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the Platform cannot function properly.
• Functional Cookies: Used to remember your preferences (language, theme, bet amount).
• Analytics Cookies: Used to find out which pages are used most and to improve the service.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, disabling essential cookies may affect some Platform functionality.

As a jili rtp user, you have the following rights over your own information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: If your information is incorrect or outdated, you may request that it be corrected.
3. Right to Erasure: Where there is no legal obligation to retain it, you may request the deletion of your account and related information.
4. Right to Restrict Processing: In certain circumstances, you may ask us to limit the processing of your information.
5. Right to Data Portability: You may request the information we hold about you in a portable format.
6. Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, contact our support team. We will respond within 30 business days. To learn more about responsible gaming and user protection, please read our Responsible Gaming page.

jili rtp follows an identity verification process known as KYC (Know Your Customer) to prevent fraud and ensure user safety.

8.1 When KYC Applies

• When making a withdrawal request for the first time
• When transactions exceed a certain amount
• When suspicious activity is detected on an account
• For password recovery or security verification

8.2 Documents That May Be Required

• Scanned copy of National ID (NID) or passport
• Proof of mobile banking account verification
• Proof of residence (where applicable)

KYC documents are submitted securely via SSL encryption and can only be viewed by a limited number of staff after the verification process is complete.

All jili rtp services are intended solely for individuals aged 21 and above. We clearly state that it is not our intention to collect information from anyone under the legal age.

If it is found that a user is under 21, their account will be closed immediately and all related information will be securely deleted. jili rtp has an age verification process in place at the time of registration.

If you become aware of an underage person using the Platform, please notify our support team.

jili rtp reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will:

• Publish the date of the new version on this page
• Notify registered users by email or through a site notification
• For important changes, consent will be obtained at login

Continued use of the Platform after any changes will be considered acceptance of the updated Policy. We therefore encourage you to check this page regularly.

To learn more about all the terms governing our services, please read the Terms and Conditions page.

If you have any questions, requests, or complaints about this Privacy Policy, jili rtp's support team is available around the clock. We provide assistance in both Bengali and English.

Any request related to your information is usually completed within 30 working days. For urgent security matters, contact us via live chat for a faster response.

For answers to more general questions, visit our FAQ page — there you will find answers to many questions about accounts, payments, and security.